Shipping Policy

Clear policies, practical answers, and direct support for retailers, distributors, and customers working with Rico Vape.

Order Processing & Methods

Order Processing

Orders are usually reviewed, confirmed, and prepared within 1–3 business days. Large-volume or OEM orders may need additional preparation time depending on product availability and customization requirements.

Shipping Methods

Rico Vape works with reliable shipping partners such as DHL, UPS, FedEx, and selected regional carriers. The shipping method used for your order depends on destination, order size, customs requirements, and the fastest practical route.

Delivery & Tracking

Estimated Delivery Time

Tracking

Once your order ships, we will provide a tracking number by email or through the order details shared with you. Tracking updates may take a short time to appear after the shipment is handed to the carrier.

Important Shipping Details

Shipping Address Accuracy

Please review your shipping information carefully before confirming your order. Rico Vape is not responsible for delays, losses, or additional delivery charges caused by incomplete or incorrect address details supplied at checkout.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or local clearance fees depending on the destination country. These charges are the responsibility of the buyer unless a different arrangement is confirmed in writing before shipment.

Issues & Support

Delays and Delivery Issues

If your shipment is delayed, marked as delivered but not received, or appears stalled in transit, contact us as soon as possible. We will coordinate with the shipping carrier and help you review the next available resolution steps.

Damaged Shipments

If an order arrives damaged, please contact Rico Vape within 48 hours of delivery and include your order number, a short description of the issue, and clear photos of the package and products.

Contact Us

Shipping Support

Need a Quicker Answer?

Reach Rico Vape for order support, shipping questions, or wholesale discussions. We can help with product recommendations, logistics, and bulk inquiries.