Frequently Asked Questions

What products does Rico Vape offer?: Rico Vape offers high-demand disposable vape devices, e-liquids, vape accessories, and OEM solutions for customers who need custom-branded products.
Are Rico Vape products quality checked?: Yes. We work with trusted manufacturing partners and review product quality before orders are dispatched.
Do you support OEM and private label projects?: Yes. Contact our team to discuss branding, flavor options, packaging, and other OEM requirements.
Do you accept wholesale orders?: Yes. Rico Vape supports wholesale buyers and distributors with bulk ordering assistance and quote-based pricing.

Which payment methods are accepted?: We accept major credit and debit cards, PayPal, Stripe, bank transfer options, and selected cryptocurrency payments when available.
Is my payment information secure?: Yes. Payments are processed through secure channels, and Rico Vape does not store card details on its own servers.

How long does order processing take?: Most orders are processed within 1-3 business days. Bulk and custom orders may require more time.
How long does shipping usually take?: Shipping usually takes 7-14 business days after dispatch, depending on destination, customs processing, and carrier timelines.
Which carriers do you work with?: We work with established carriers such as DHL, UPS, FedEx, and selected regional logistics partners.
How can I track my order?: After shipment, a tracking number is shared so you can follow delivery progress.
Can I cancel an order after it ships?: No. Orders cannot be canceled once they have shipped, so please review the order carefully before payment is finalized.

What if my product arrives damaged or defective?: Contact our support team as soon as possible with your order number and photos of the issue so we can review the claim.
Do your products include warranty support?: Warranty coverage may vary by product and supplier. Contact us if you need confirmation for a specific item or order.
How can I contact Rico Vape?: Email us at [email protected] or message us on WhatsApp at +8618241953968. Support is available Mon-Fri, 9 AM-9 PM UTC+8.