Frequently Asked Questions

Frequently Asked Questions – Rico Vape

What products does Rico Vape offer?: Rico Vape offers a range of high-performance disposable vape devices, premium e-liquids, and vape accessories. We also provide OEM services for custom-branded products.
Are Rico Vape products high quality?: Yes! We partner with trusted manufacturers and conduct rigorous quality checks to ensure each device and liquid meets our top standards.
Do you offer OEM services?: Absolutely. Rico Vape provides full OEM services—contact support to discuss branding, flavors, packaging, and more.
Do you support wholesale orders?: Yes, we offer competitive wholesale pricing. Please get in touch for bulk order details.

What payment methods are accepted?: We accept major credit/debit cards, PayPal, Stripe, bank transfers (including SEPA/IBAN), and certain cryptocurrencies.
Is my payment information secure?: Yes, all payments are encrypted using secure protocols, and we do not store your payment details.

How long does order processing take?: Orders are typically processed within 1–3 business days.
How long will shipping take?: Shipping usually takes 7–14 business days, depending on your location.
Which shipping carriers do you use?: We partner with reliable carriers such as DHL, UPS, FedEx, and local postal services.
How can I track my order?: After shipment, you’ll receive a tracking number via email to monitor your delivery.
Can I cancel my order after it ships?: Unfortunately, orders cannot be canceled once shipped. Please confirm all details before placing your order.

What if my product arrives damaged or defective?: Please contact our support team immediately, and we’ll arrange a replacement or refund.
Do you offer warranties?: Yes—many of our products include manufacturer warranties. See individual product pages for details.
Can I return or exchange a purchase?: Yes, we offer hassle-free returns and exchanges. See our Return Policy page for full instructions.

How can I contact customer support?: Email us at support@rico‑vape.com or
WhatsApp at +8618241953968. Support is available Mon–Fri, 9 AM–9 PM (UTC+8).