Rico Vape offers a range of high-performance disposable vape devices, premium e-liquids, and vape accessories. We also provide OEM services for custom-branded products.
Are Rico Vape products high quality?
Yes! We partner with trusted manufacturers and conduct rigorous quality checks to ensure each device and liquid meets our top standards.
Do you offer OEM services?
Absolutely. Rico Vape provides full OEM services—contact support to discuss branding, flavors, packaging, and more.
Do you support wholesale orders?
Yes, we offer competitive wholesale pricing. Please get in touch for bulk order details.
Payment
What payment methods are accepted?
We accept major credit/debit cards, PayPal, Stripe, bank transfers (including SEPA/IBAN), and certain cryptocurrencies.
Is my payment information secure?
Yes, all payments are encrypted using secure protocols, and we do not store your payment details.
Shipping & Order Tracking
How long does order processing take?
Orders are typically processed within 1–3 business days.
How long will shipping take?
Shipping usually takes 7–14 business days, depending on your location.
Which shipping carriers do you use?
We partner with reliable carriers such as DHL, UPS, FedEx, and local postal services.
How can I track my order?
After shipment, you’ll receive a tracking number via email to monitor your delivery.
Can I cancel my order after it ships?
Unfortunately, orders cannot be canceled once shipped. Please confirm all details before placing your order.
Returns & Warranty
What if my product arrives damaged or defective?
Please contact our support team immediately, and we’ll arrange a replacement or refund.
Do you offer warranties?
Yes—many of our products include manufacturer warranties. See individual product pages for details.
Can I return or exchange a purchase?
Yes, we offer hassle-free returns and exchanges. See our Return Policy page for full instructions.
Customer Support
How can I contact customer support?
Email us at support@rico‑vape.com or WhatsApp at +1 213 258 6327. Support is available Mon–Fri, 9 AM–9 PM (UTC+8).
