Refund and Returns Policy
Clear policies, practical answers, and direct support for retailers, distributors, and customers working with Rico Vape.
Order Cancellation
Cancellation Policy
Once your order has been shipped, it cannot be canceled. Please confirm all order details carefully before finalizing your purchase.
Returns & Eligibility
Damaged or Defective Products
If you receive a damaged or defective product, contact our customer support team within 48 hours of delivery. We will review the issue and arrange a replacement or refund when appropriate.
Eligibility Requirements
- The product must be unused and in its original packaging
- Proof of purchase is required (order number or receipt)
- Return request must be made within 14 days of receiving the order
Return Process
How to Return a Product
- Contact Customer Support: Email [email protected] to start the return request.
- Provide Details: Include your order number, a description of the issue, and photos if the item is damaged or defective.
- Return Authorization: We will confirm the next step and provide shipping instructions when the return is approved.
- Ship the Product: Use a trackable shipping method and send the item to the address we provide.
- Inspection and Processing: After the item is received, we will inspect it and confirm whether the return is approved or rejected.
Refunds & Exchanges
Refunds
If your return is approved, the refund will be processed back to the original payment method. Please allow additional time for your bank or card provider to complete the transaction.
Exchanges
If an exchange is approved, we will arrange shipment of the replacement item without additional product charges.
Additional Information
Non-Refundable Items
- Gift cards
- Products marked as final sale
- Products returned more than 14 days after delivery
Shipping Costs
Shipping charges are non-refundable. If a refund is approved, original shipping fees and applicable return shipping costs may be deducted from the refund total.
Contact Us
Get in Touch
Need a Quicker Answer?
Reach Rico Vape for order support, shipping questions, or wholesale discussions. We can help with product recommendations, logistics, and bulk inquiries.