{"id":11,"date":"2025-07-16T04:58:54","date_gmt":"2025-07-16T04:58:54","guid":{"rendered":"https:\/\/ricovape.com\/?page_id=11"},"modified":"2026-04-10T03:41:00","modified_gmt":"2026-04-10T03:41:00","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/ricovape.com\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<h3>Order Cancellation<\/h3>\n<p>Once your order has been shipped, it cannot be canceled. Please confirm all order details carefully before finalizing your purchase.<\/p>\n<h3>Damaged or Defective Products<\/h3>\n<p>If you receive a damaged or defective product, contact our customer support team within 48 hours of delivery. We will review the issue and arrange a replacement or refund when appropriate.<\/p>\n<h3>Eligibility for Refunds and Exchanges<\/h3>\n<ul>\n<li>The product must be unused and in its original packaging.<\/li>\n<li>Proof of purchase is required, such as an order number or receipt.<\/li>\n<li>The return request must be made within 14 days of receiving the order.<\/li>\n<\/ul>\n<h3>Return Process<\/h3>\n<ol>\n<li><strong>Contact Customer Support:<\/strong> Email <a href=\"mailto:support@ricovape.com\">support@ricovape.com<\/a> to start the return request.<\/li>\n<li><strong>Provide Details:<\/strong> Include your order number, a description of the issue, and photos if the item is damaged or defective.<\/li>\n<li><strong>Return Authorization:<\/strong> We will confirm the next step and provide shipping instructions when the return is approved.<\/li>\n<li><strong>Ship the Product:<\/strong> Use a trackable shipping method and send the item to the address we provide.<\/li>\n<li><strong>Inspection and Processing:<\/strong> After the item is received, we will inspect it and confirm whether the return is approved or rejected.<\/li>\n<\/ol>\n<h3>Refunds<\/h3>\n<p>If your return is approved, the refund will be processed back to the original payment method. Please allow additional time for your bank or card provider to complete the transaction.<\/p>\n<h3>Exchanges<\/h3>\n<p>If an exchange is approved, we will arrange shipment of the replacement item without additional product charges.<\/p>\n<h3>Non-Refundable Items<\/h3>\n<ul>\n<li>Gift cards<\/li>\n<li>Products marked as final sale<\/li>\n<li>Products returned more than 14 days after delivery<\/li>\n<\/ul>\n<h3>Shipping Costs<\/h3>\n<p>Shipping charges are non-refundable. If a refund is approved, original shipping fees and applicable return shipping costs may be deducted from the refund total.<\/p>\n<h3>Contact Us<\/h3>\n<p>For return and refund questions, contact our team:<\/p>\n<ul>\n<li><strong>Email:<\/strong> <a href=\"mailto:support@ricovape.com\">support@ricovape.com<\/a><\/li>\n<li><strong>WhatsApp:<\/strong> +8618241953968 (Mon-Fri, 9 AM-8 PM UTC+8)<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Order Cancellation Once your order has been shipped, it cannot be canceled. Please confirm all order details carefully before finalizing your purchase. Damaged or Defective Products If you receive a damaged or defective product, contact our customer support team within 48 hours of delivery. We will review the issue and arrange a replacement or refund [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ricovape.com\/it\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ricovape.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ricovape.com\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ricovape.com\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ricovape.com\/it\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":5,"href":"https:\/\/ricovape.com\/it\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":70532,"href":"https:\/\/ricovape.com\/it\/wp-json\/wp\/v2\/pages\/11\/revisions\/70532"}],"wp:attachment":[{"href":"https:\/\/ricovape.com\/it\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}